Your carpet purchase is protected by two types of warranties, a Manufacturer Warranty and an Installation Warranty.
The manufacturer refers to the company that produces the carpet. If there is a problem with the carpet itself, it is covered by the manufacturer.
While the Carpet Spot is proud to work with some of the best manufacturers, there are occasionally mistakes during the manufacturing process. If you receive a flawed product, you will need to work with the manufacturer directly. Warranty information can be found on a label attached to your product sample.
These warranties cover defects in the product. Some carpets may also come with a stain or colourfast warranty, which is also provided by the manufacturer. The amount of protection will vary.
Your carpet is also protected by a two-year installation warranty. This warranty is offered by the Carpet Spot and refers to issues related to the installation process rather than natural product defects.
The Carpet Spot only hires trained and qualified individuals for installation. However, we are aware that sometimes complications arise and accidents may happen. We developed our installation warranty as an extra assurance for our customers.
The installation warranty covers products that are not defective from the manufacturer. Please note the following exceptions that are not covered:
- Products purchased with a noted defect
- Products that are not installed by AS/NZ guidelines
- Products damaged by pets or objects
- Products damaged by insufficient evaporative cooling
- Products treated with fungicides or stain treatments after installation
- Residential products used in commercial properties
- Products with minor dye lot discoloration
- Product damaged by improper maintenance
- Products installed on stairs
- Products damaged by issues covered by home insurance
Warranties are only valid for a set amount of time, starting from the date of purchase. This warranty only applies to the original owner and cannot be transferred. Most warranties depreciate. We can explain the decreasing value of your warranty with a depreciation chart.
In order to redeem your warranty, there are several things you need to do.
- Always keep your proof of purchase and sales receipt.
- Make sure that your flooring is professionally installed according to all applicable AS/NZ standards.
- Be sure to maintain your flooring according to the explicit care instructions from the manufacturer.
In order to make a claim, please contact
the Carpet Spot. We will discuss the issue with you to help determine if your issue is covered by either the Manufacturer Warranty or the Installation Warranty. We will even set up an onsite inspection and provide contact information for the manufacturer. Please remember that issues covered by the manufacturer must be assessed by that manufacturer, not the Carpet Spot.